FAQs
Are SoulSpring Products Organic?
Though our products are not certified as organic, we use organic ingredients wherever possible. Typically, 70% - 80% of each product consists of organic ingredients.
Will SoulSpring products have intoxicating effects?
No, unlike THC, CBD is non-intoxicating.
How are SoulSpring products sourced, tested, and formulated?
We take great pride in sourcing pure, high-grade ingredients available for each of our products, choosing certified organic ingredients whenever they are available. We formulate our products with ingredients that deliver the highest benefits, in the gentlest ways. We make all of our products in small batches, in our own manufacturing facility, to ensure the highest quality. Once our products are crafted, we inspect and third-party purity for our quality standards.
Do SoulSpring products expire?
SoulSpring products expire 12 months after being opened and last up to two years when unopened and stored at room temperature or cooler.
How can I cancel or make changes to my order?
To cancel or make changes to the items in your order, please contact customer service at customercare@arcadibio.com. However please note that once an order has begun processing or has shipped, we are unable to make any changes or cancellations.
What if I am not happy with my order?
If you purchased from our website and are not 100% satisfied with your purchase for any reason, please contact our customer service at customercare@arcadiabio.com to obtain a Return Authorization Number. Please return your item within 60 days with proof of purchase to receive a refund, exchange, or credit. We will gladly provide a prepaid shipping label if the item is unopened and in original condition.
If your product has been opened and used, you must mail it back to us at your expense. We suggest using the most economical means that has tracking. Your refund or exchange will be processed within 48 - 72 hours upon receipt of merchandise.
What if an item is missing, damaged or incorrect in my shipment?
Please contact customer service at customercare@arcadiabio.com for further assistance.